Frequently Asked Questions
Everything you need to know about our handcrafted home textiles.
What materials do you use for your cross-stitched products?
We prioritize quality and longevity by using 100% organic cotton fabrics and premium embroidery threads that are colorfast and resistant to fraying.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For custom or made-to-order pieces, please allow an additional 3-5 days for our artisans to complete your item.
How should I care for my embroidered home decor?
To preserve the intricate stitching, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid using bleach or high-heat tumble dryers.
Do you accept returns or exchanges?
Yes, we offer a 30-day return policy for all standard items in their original condition. Please note that personalized or custom-stitched orders are final sale.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. Shipping rates and delivery times vary based on the destination and are calculated at checkout.
Can I request a custom design for a pillow or wall hanging?
Absolutely! We love creating bespoke pieces. Please contact our design team through the 'Custom Orders' page to discuss your specific vision and color palette.